Your payment and personal information is always safe. Utilizing the TSYS TRANSIT gateway, all of your personal information is encrypted so that it cannot be read over the internet. Once your payment transaction is completed, no unencrypted bank or credit card information is stored on any public server.
All sales are final. Payments made in error are either a) Refunded to the payer’s credit card or b) Left as a credit to be applied to future balances on the payer’s account. See “ERRORS AND QUESTIONS ABOUT YOUR PAYMENTS” on this page for specific details.
You agree we may provide you with information about the Service by electronic communication such as any notice, communication, amendment or replacement to the Agreement, or disclosure required to be provided orally or in writing to you. You are deemed to have received any electronic communication provided to you when they are made available to you. You may print the communication from your computer if you have the hardware and software described below. To retain an electronic copy simply highlight the text of this Agreement and use your copy command. Then open an application such as Word or Notepad and use the paste command to paste the text of the Agreement into the application. Please ensure that you save the Agreement in the application to a file of your choice.
In order for you to access and retain electronic communication in connection with the Service, your system must meet the following requirements:
By using the Service you agree to the terms and conditions of this Agreement, as may be amended from time to time according to its terms. You further agree that your enrollment in Bill Pay constitutes you acknowledgement that you have read the Agreement and have printed and retained a copy for your records.
Your use of the Service may also be affected by other agreements between you and your financial institution and/or Payee. When you use the Service you do not change the account agreements you already have for any accounts used in the Service, including your Funding Accounts. For example, when you use your credit card account as the Funding Account, you do so under the terms and conditions provided for in the credit card account or consumer finance loan account agreements. You should review those account agreements for any applicable fees and other restrictions which might be impacted by your use of the Service.
You acknowledge and agree that the Service is intended to only provide for the payment of bills. The Service does not in any way warrant, guarantee or otherwise ensure the quality, safety, or legality of any goods or services received by you from any Payee that is paid through the Service. This Agreement does not alter your liability or obligations that currently exist between you and your Payee.
There is no fee for making standard payments.
By providing the Service with account information of the Payee to which you wish to direct payments, you authorize the Service to follow your Payment Instructions that it receives through the payment system. In order to process payments more efficiently and effectively, the Service may edit or alter payment data or data formats in accordance with Payee directives.
When the Service receives a Payment Instruction, you authorize the Service to debit or charge your Funding Account and remit funds on your behalf so that the funds arrive as close as reasonably possible to the Scheduled Payment Date designated by you. You certify that any Funding Account you add to your profile is an account from which you are authorized to make payments, and any payment you make using the Service will debit or charge a Funding Account that you are legally authorized to use.
We reserve the right to restrict payments, both by dollar amount and number of payments made using this service.
You may cancel or edit a Scheduled Payment by following the directions within the Bill Pay screens. There is no charge for canceling or editing a Scheduled Payment. Once the Service has begun processing any payment, it will show a status of "in process" on the payment activity screen, and it cannot be cancelled or edited, therefore a stop payment request must be submitted.
The Service's ability to process a stop payment request will depend on the payment method and whether or not a payment has cleared or is already in process or completed. The Service may also not have a reasonable opportunity to act on any stop payment request after a payment has been processed. If you desire to stop any payment that has already been processed, you must contact customer service at the customer service found in the "Help" section of the Service. Although the Service will make every effort to accommodate your request, the Service will have no liability for failing to do so. The Service may also require you to present your request in writing within fourteen (14) days. If you contact the financial institution holding your checking or money market deposit account Funding Account to request a stop payment, you will be responsible for any fees or charges assessed by your financial institution for this request.
The Service reserves the right to select the method by which to remit funds on your behalf to your Payee. These payment methods include, but are not limited to, an electronic payment, an electronic to check payment, or a laser draft payment.
You agree not to give or make available your password or other means to access your account to any unauthorized individuals. You are responsible for all payments you authorize using the Service. If you permit Authorized Users or other persons to use the Service or your password or other means to access your account, you are responsible for any transactions they authorize. If you believe that your password or other means to access your account has been lost or stolen or that someone may attempt to use the Service without your consent or has transferred money without your permission, you must notify the Service at once by calling (830) 896-3544.
When you give someone your Service password or code, you are authorizing that person to use the Service and you are responsible for all transactions that person performs using the Service. All transactions that person performs, even those transactions that you did not intend or want performed, are authorized transactions. If you notify us that the person is no longer authorized, then the transactions that person performs after the time you notify us are considered unauthorized. Transactions that you or someone acting with you initiate with fraudulent intent are also authorized transactions. The phone number to report unauthorized payments is (830) 896-3544 .
In using the Service, you are requesting the Service to make payments for you from your Funding Account. If we are unable to complete the transaction for any reason associated with your Funding Account (for example, there are insufficient funds in your Funding Account to cover the transaction), the transaction may not be completed. In some instances, you will receive a return notice from the Service. In each such case, you agree that:
The amount of any returned payment transaction may be charged to the Billing Account. This transaction will post to your Billing Account as an Out-of-Network Payment. You may be charged other fees, such as an overlimit-fee and additional finance charges, as a result of a returned payment transaction.
If for any reason the Service is not able to charge your Billing Account, you will reimburse the Service
immediately upon demand for the returned payment transaction amount that has been returned to the Service; and reimburse the Service for
any costs it incurs in attempting to collect the amount of the return from you (including reasonable attorneys' fees).
The Service is authorized to report the facts concerning the return to any credit-reporting agency.
You may be assessed a fee by your financial institution as a result of the return.
The Service will use its best efforts to make all your payments properly. The Service shall incur no liability and any Service Guarantee shall be void if the Service is unable to complete any payments initiated by you because of the existence of any one or more of the following circumstances:
In case of errors or questions about your payments transactions, you should as soon as possible notify us via one of the following methods:
If you think your financial institution statement is incorrect or you need more information about a Service transaction listed on the statement, we must hear from you no later than sixty (60) days after the FIRST statement was sent to you on which the problem or error appears. You must:
You must promptly contact the Service in the event of a dispute involving any payment transaction. The Service will attempt to assist you in resolving such issues with Payees (merchants). Do not use Bill Pay to pay a balance that you are disputing with the Payee (merchant).
You agree that the information you provide to the Service can go through a verification process. You also agree that the information you provide to the Service may be used to find other merchants that you are eligible to pay using the Service. Further, you agree that the Service reserves the right to obtain financial information regarding your Funding Account from your financial institution (for example, to resolve payment-posting problems or for verification). In addition, you agree that the Service reserves the right to request a review of your credit rating at its own expense through an authorized bureau.
It is our general policy to treat your account information as confidential. However, we will disclose information to third parties about your account or the transactions you make ONLY in the following situations:
We reserve the right to change the Service and this Agreement, including fees and service charges, in our sole discretion from time to time, without notice to you except as required by applicable law. The Service also reserves the right to change, by adding or deleting, Payee(s) that can receive payments through the Service.
You may stop using the Service and terminate this Agreement. Any use of the Service after the Service provides you a notice of change will constitute your agreement to such change(s).
Further, the Service may, from time to time, revise or update the user screens, services, and/or related material, which may render all such prior versions obsolete. Consequently, the Service reserves the right to terminate this Agreement as to all such prior versions of the user screens, services, and/or related material and limit access to only the Service's more recent revisions and updates.
It is your sole responsibility to ensure that the contact information you have given the Service and maintained in your user profile is current and accurate. This includes, but is not limited to, name, address, phone number(s) and email address(es). Changes can be made either within the Service screens or by contacting the Service. Any changes in your Funding Account should also be made in accordance with the procedures outlined within the Service Help screens. All changes made are effective immediately for scheduled and future payments paid from the updated Funding Account information. The Service is not responsible for any payment processing errors or fees incurred if you do not provide accurate Funding Account or contact information.
You may not assign this Agreement to any other party. The Service may assign this Agreement to any future, directly or indirectly, affiliated company. The Service may also assign or delegate certain of its rights and responsibilities under this Agreement to independent contractors or other third parties.
The Service shall not be deemed to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by the Service. No delay or omission on the part of the Service in exercising any rights or remedies shall operate as a waiver of such rights or remedies or any other rights or remedies. A waiver on any one occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.
You agree that this Agreement is the complete and exclusive statement of the agreement between you and the Service which supersedes any proposal or prior agreement, oral or written, and any other communications between you and the Service relating to the subject matter of this Agreement. If there is a conflict between what an employee of the Service or customer service department says and the terms of this Agreement, the terms of this Agreement will prevail.
THE SERVICE AND RELATED DOCUMENTATION ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE FOREGOING SHALL CONSTITUTE THE SERVICE'S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY. IN NO EVENT SHALL THE SERVICE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY OUT OF THE INSTALLATION, USE, OR MAINTENANCE OF THE EQUIPMENT, SOFTWARE, AND/OR THE SERVICE.